FAQs | Frequently Asked Questions for Escape Room Live Washington, DC

FREQUENTLY ASKED QUESTIONS

GENERAL

 

What is an escape room?

Are we really locked in a room?

Are the lights turned off?

How long does the escape room activity last?

Do I need to wear anything special?

Do I need any special prior puzzle solving experience?

Are the locations handicapped accessible?

Can children participate?

 

BOOKING

 

Do I need a reservation to enjoy the Escape Room experience?

We want to book more than one room during your normal business hours but noticed they start at different times? What can we do?  

How far in advance should I book?

What if I am only in town for a few days and really, really want to visit?

If I only have 2 or 3 people in my group, will we be placed with strangers to fill the time slot?

Can I bring extra people?

What if I need to change my reservation? What is your cancellation policy?

 

 

GETTING HERE

 

What is parking like for Escape Room Live Georgetown, DC?

What is parking like for Escape Room Live Alexandria?

Are you accessible via Public Transportation? 

What happens if I/we arrive late?

 

SPECIAL EVENTS

 

I want to do this as a celebration for a Birthday/Anniversary/Bachelorette Party and have a special message to put in one of the rooms. Do I need to book a "Special Event" for that?
Is Escape Room Live good for Team-building, Bachelor & Bachelorette (Stag & Hen) Parties, and Unique Birthday Events in DC?

 

 

GIFT VOUCHERS

Can I buy a Gift Voucher for someone?

How do I REDEEM a Gift Voucher that was purchased for me?

PHOTOS

Can I see the inside of each venue?

CONTACT US

I still have questions. What should I do?
 


 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

GENERAL

 

What is an escape room?

It’s a fun activity that is kind of like a live action version of the board game Clue. You will be in a room that is theme decorated and you will need to search the room for clues to solve the mystery and escape.

 

 

Are we really locked in a room?

It depends on your mission. Some rooms are all about solving the mystery, while others involve solving the mystery and unlocking the door. But don't worry… each game is monitored on closed circuit video with audio to communicate with the Game Master at anytime. 


Are the lights turned off?

No! It is more like a live version of the boardgame Clue. You will be in a room that is theme-decorated and will need to search the room for clues. 


How long does the escape room activity last?

You are in the room for 45 minutes but plan for the total experience to take about 60 – 75 minutes. Please plan to arrive 15-20 minutes before your start time (does not apply to Special Events)!! This is essential. When you arrive, you will receive a quick briefing on the game & sign your waivers. Then the fun begins! You will be placed in the room and will have 45 minutes to get out. This will leave some time afterwards for fun photos with our cool props… or you could get the lame props if you don't escape the room on your own. :)


Do I need to wear anything special?

You can leave your prom gown and tux at home. Our Mummy room and Friday the 13th rooms do have sand and mulch floors, so high heels or flip-flops may not be the best choice for them. If you wear reading glasses, it is advisable to bring them. 


 

Do I need any special prior puzzle solving experience?

 

Nope. Just be willing to search for hidden clues and related items…and to use your brain! If you are really struggling, you may reach out to the Game Master to offer you a clue and get you moving in the right direction. 



Are the locations handicapped accessible?

Yes, both of our Georgetown and Alexandria venues are accessible. 


Can children participate?

 

Kids actually love the game, but we do have some restrictions outlined below. They will not be able to do it all on their own, but they sure are good at finding things and linking things together. 

Anyone age 14 to 17 can participate alone with a waiver (CLICK HERE) signed by a parent or guardian (just print, have signed and bring with). This age group is perfectly suited for our games.

Children ages 5 to 13 must have one participating paying adult (age 18 or older) per every 4 children. Children under 5 should not attend.  


BOOKING

Do I need a reservation to enjoy the Escape Room experience?

We strongly recommend making a reservation, as that is the best way to ensure that the time you want to book will be available. Payment in full is required at the time of booking. We also welcome walk-ins if space is available, but please note that we do not accept cash at either of our locations.


We want to book more than one room during your normal business hours but noticed they start at different times? What can we do?

If you want to reserve more than one room with them starting at the same time during our normal business hours, the special events rates apply (found here.) This will require us to change our schedule around to ensure that multiple rooms can start at the same time, so please reach out to our Special Events Department to make these arrangements. You can contact them here.


How far in advance should I book?

We recommend booking as far in advance as possible to ensure your desired date and time are available. To add a reservation outside of our normal business hours (see hours in the footer below), special events rates apply.



What if I am only in town for a few days and really, really want to visit?

We’d be happy to host you outside of our normal hours of operation! To add a reservation outside of our normal business hours (see hours in the footer below), special events rates apply.



If I only have 2 or 3 people in my group, will we be placed with strangers to fill the time slot? 

If you reserve less than the full amount of spaces for the room, there is a very high chance you will be placed with other people in a session. But honestly, it is such a festive atmosphere, the more the merrier!  To guarantee a room exclusively to yourselves, you need to buy all of the spots. 


Can I bring extra people?

Yes... but only if you book the entire room. You can bring up to 1-4 extra people depending on the room. The good news is you receive an automatic 10% discount for reserving the entire room! You simply reserve the room for the max # of people (in most cases 8) and pay for the extra guests at checkout or the day of the event at our location with credit card. You can even go through the link to "view booking" in your confirmation email to add additional people up to 24 hours before your booking.

 

If you have not booked the entire room and you would like to add additional people, you can do so if there are still tickets available for the room. If there are no more tickets available, this means that another group has already booked the other tickets for the room and it will not be possible to add more people in that time slot.


What if I need to change my reservation? What is your cancellation policy? 

You can change or cancel your reservations up to 24 hours before your reservation (up to 72 hours for the Birthday Party Package or up to one week for other Special Events) directly from the orange link button that says "View Booking" in your confirmation email. If you have not received a confirmation email, please email us with your date and time and we will fix it. Your confirmation email could also be hiding in your spam folder, so you may want to check there as well just in case. There are no changes or cancellations within 24 hours. 

 


 

GETTING HERE



What is parking like for Escape Room Live Georgetown, DC?

There is great parking info here from the Official Georgetown site. There is also a garage right down the alley next to our building. See pic of location here. Please note that parking is not permitted Monday through Friday along M Street and on the 1100-1600 blocks of Wisconsin Avenue, NW from 7 to 9:30 a.m. and 4 to 6:30 p.m because of rush hour.



What is parking like for Escape Room Live Alexandria?

We offer a validation of $1 off of the Alfred Street Garage around the corner at 117 N. Alfred St. (recommended if you are heading home before 11 pm, at which time they close). There is also on-street metered parking (free after 9 pm on weekdays, all day Sunday and on all state holidays). There are also many public garages in the Old Town area. It is highly recommended and encouraged to carpool and use public transportation, though. Please make sure you give yourself enough time to find parking in the area as it can become crowded. There are few lots in the surrounding area.


Are you accessible via Public Transportation?

Yes! 

 

For our Georgetown DC location: the Foggy Bottom-GWU Metro station, located on the blue and orange lines, is a short 15-minute walk from Georgetown. The Rosslyn, Virginia station, located on the blue and orange lines, is a short walk across the Key Bridge to Georgetown. Metro riders can also access Georgetown via the DC Circulator bus from the Rosslyn and Dupont Circle Metro stations. For more information, including a map and trip planning feature, visit www.wmata.com.

For our Alexandria location: take the Blue or Yellow Metro line to the King Street Metro stop where you can hop on the FREE King Street Trolley right to our corner (Columbus & King)!

Click here for more detailed Metro Info. Staying at National Harbor? Catch the ferry across the Potomac then hop on the FREE King Street Trolley to our corner (Columbus & King). 


 

What happens if I/we arrive late?

We ask that you arrive 15-20 minutes prior to your scheduled time (does not apply to Private Parties). This is essential to everyone's experience, especially if you have not reserved the entire room to yourselves! THE DOOR TO THE ROOM LOCKS EXACTLY AT THE TIME YOU SIGNED UP FOR (again, does not apply to Private Parties). You may not be permitted into the room if you are late.  THERE ARE NO REFUNDS or RESCHEDULING IN THIS SCENARIO. Please account for the traffic and parking in the DC area and plan accordingly.

Plan to arrive early and have a drink at our bar in Georgetown. And thankfully, we are in really cool areas within walking distance to AMAZING restaurants and cafes! 

 

Sorry, no refunds or rescheduling at all within 24 hours.

 

SPECIAL EVENTS


I want to do this as a celebration for a Birthday/Anniversary/Bachelorette Party and have a special message to put in one of the rooms. Do I need to book a "Special Event" for that?

No special event is needed, but if you would like to include a special message, you do need to reserve a room entirely to yourselves (either 6 or 8 people depending on the room) and make a note in the comments section of your reservation. We will take care of the rest! If you want to put something physical in there (like a ring), please let us know ahead of time so we can connect you with a manager to help make sure everything runs smoothly. Please note that you cannot bring in food/drinks unless you reserve the party space - reach out to our Special Events team for more details!


Is Escape Room Live good for Team-building, Bachelor & Bachelorette (Stag & Hen) Parties, and Unique Birthday Events in DC? 

Yes! We offer good, clean fun with an attractive lobby and waiting area.  We can also add a personalized message in the room to make it extra fun for the guest of honor! Just include a note in the comments section of your reservation. You can reserve during our regular business hours or book a Special Event (rates here).

 

NOTE: ** We reserve the right to refuse admittance to people appearing visibly intoxicated by alcohol or drugs. In this scenario, you will receive no refund or rescheduling. We take the safety of our staff and other guests very seriously. Trust us, you will do a lot better in the rooms if you have all of your wits about you! :)

 

GIFT VOUCHERS

Can I buy a Gift Voucher for someone?

Please do! Click here.

 


 
How do I REDEEM a Gift Voucher purchased for me by someone?

Just enter the code on your voucher at the start of the booking process.

 

PHOTOS

Can I see the inside of each venue? 
Sure! Click here

 

CONTACT US

 

I still have questions. What should I do? 

 

Our preferred contact method is email  send as many details as you can and we will always reply as soon as possible. Location details are below in the footer. Special Events rates for events outside our normal business hours are here. 

 

 

 

 

 

 
Magnifying glass

GEORGETOWN, DC LOCATION

3345 M Street NW

Washington, DC 20007

VENUE HOURS - GEORGETOWN

 

Mon - Thur: 3PM - 10PM

Fri: 3PM - 11PM

Sat: 12PM - 11PM

Sun: 12PM - 8PM

ALEXANDRIA LOCATION

814 King Street, Floor 2
Alexandria, VA 22314

VENUE HOURS - ALEXANDRIA

 

Mon - Special Events Only 

Tue - Thur: 5PM - 10PM

Fri: 5PM - 11PM

Sat: 12PM - 11PM

Sun: 12PM - 8PM

FOLLOW US

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© 2014 - 2019 by Escape Room Live LLC

SPECIAL EVENTS DEPT HOURS

Monday - Friday

9:00 AM - 5:00 PM 

(800) 288-8387

info@escaperoomlive.com

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